Emerald Alarms Warranty Statement
Statement
Emerald Alarms (EA) is committed to delivering high-quality products that are known for their reliability. That is why we offer up to a 10-year warranty on our entire range of smoke alarms, ensuring you have peace of mind both now and in the years to come.
For a full product breakdown by warranty view the table below:
| Series | Model Number | Warranty Length |
|---|---|---|
| Hybrid |
EP-HYB-240-10 EP-HYB-240-10B EP-HYB-240-RF-10 |
10 Yrs |
| Vulcan |
EP-VC-240-1 EP-VC-240-1 |
10 Yrs |
| Ranger |
EP-RANG-1 EP-RANG-10 EP-RANG-RF-10 |
10 Yrs |
| Heat Alarms | EP-HA-RF-10 | 10 Yrs |
| Controller | EP-SA-CONT-RF | 3 years |
| Carbon Monoxide Alarm | EP-CO-RF-07 | 7 year |
| Water Alarm | EP-WA-10 | 10 Yrs |
|Warranty Policy
Emerald Alarms, located at 20 Kikuyu Road, Chevallum, QLD, 4556, PH: 1300 316 552, guarantees that its products will be free from defects in materials and workmanship under normal use for the period specified on the product label, starting from the manufacturing date code on the product(the “Warranty Period”), subject to the conditions outlined below.
EA reserves the right to modify the warranty terms at any time without prior notice. Coverage will be based on the warranty terms in effect at the time of purchase. If EA determines, in its sole discretion, that a product has become defective during the Warranty Period and the warranty remains valid (i.e., not voided by a breach of the conditions set forth), we will, at our discretion, either repair or replace the product.
However, EA will not accept a warranty claim if the failure is due to incorrect installation, misuse, or improper application. Additionally, EA is not liable for any damage resulting from accidents, electrical surges, storm damage, power inconsistencies, improper installations, or any unauthorized attempts to repair or tamper with the product.
This warranty does not cover products that have been contaminated, are infested with insects, or fail to operate due to improper maintenance. It also excludes issues arising from normal wear and tear, including but not limited to corrosion or mold. To the extent permitted by law, EA will not be liable for any indirect, incidental, or consequential damages, including but not limited to damage to furniture, floors, walls, fixtures, or any other loss resulting from a defect in the product.
This warranty does not cover the installation or removal of the product.
This warranty is provided in addition to other legal rights and remedies you may have under the Australian Consumer Law, including guarantees that cannot be excluded.
EA will not be responsible for any costs associated with warranty work undertaken without our prior knowledge and approval.
Conditions
Emerald Alarms products must be installed for their intended purpose, in accordance with the product specifications and installation instructions. When required by law, installation must be carried out by a licensed electrician.
The products must be used, handled, maintained, and operated according to the instructions provided by Emerald Alarms and under normal environmental conditions specified in the product documentation.
All alarms must be installed in compliance with relevant National Standards and State Regulations, including National/State Electrical Codes and local legislative requirements.
Emerald Alarms products are not intended to be interconnected with other brands of smoke or heat alarms. If connected with alarms from other brands, the performance of the product may be compromised, and the warranty may be voided.
For a warranty claim, the product must be returned to EA with proof of purchase and an installation report. The product’s date code or serial number must not be removed, altered, or tampered with in any way. The product must remain in its original factory condition, without modification or alteration.
Failure to adhere to these conditions will void the warranty, and Emerald Alarms will not be responsible for any repairs or replacements.
Emerald Alarms does not warrant any batteries.
Warranty Application by customer group:
EMERALD ALARMS:
- HOMEOWNER: Go to the “warranty” section in the Emerald Alarms website emeraldalarms.com.au/warranty and fill out the warranty form for homeowners.
- TENANT: The tenant is to reach out to your landlord or managing Real Estate agent.
- REAL ESTATE AGENCY / PROPERTY MANAGER: Go to the “warranty” section in the Emerald Alarms website emeraldalarms.com.au/warranty and fill out the warranty form for Property Managers / Landlord.
- ELECTRICIANS: Go to the “warranty” section in the Emerald Alarms website Emeraldalarms.com.au/warranty and fill out the warranty form for Electricians
APPROVED SERVICE AGENT: Follow the procedure on your service agent agreement.
CONTACT DETAILS
For all tech support please contact our friendly, experienced team or go to our website:
Website: www.emeraldalarms.com.au
Email: service@kpsaustralia.com.au
Phone: 1300 316 552
Emerald Alarms reserves the right to modify this warranty policy at any time, so please review it frequently. If we make changes to this policy, we will notify you by email, or by means of a notice on our homepage.