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Warranty

Emerald Alarms have been designed to be of the highest quality with outstanding and market-leading reliability. Every Emerald Alarm has to pass countless quality control checks throughout the manufacturing process ensuring that Emerald Alarms are the most reliable, functional smoke alarms in Australia.

Select the relevant tab below and fill out the form to submit your warranty claim

Warranty

Emerald Alarms (EA) is committed to delivering high-quality products that are known for their reliability. That is why we offer up to a 10-year warranty on our entire range of smoke alarms, ensuring you have peace of mind both now and in the years to come.

EA guarantees our products to be free from defects in materials and workmanship under normal use and service for a period of up to ten years from the date code stated on the unit product label (Warranty Period), subject to the terms and conditions set out in our warranty policy. EA requires proof of purchase for warranty claims. EA reserves the right to modify warranty provisions at our sole discretion without prior notification. Warranty coverage will be determined by the warranty provisions at the time of the purchase.

If EA determines, in its sole discretion, that the product has become defective during the Warranty Period and is not voided by breach of the conditions set out below, EA has the right to repair or replace the product free of charge.

To submit a warranty claim please select from the above, Home Owner, Property Manager, Electrician and fill out the form.

Smoke Alarm Tips and Maintenance

Need help with your smoke alarms? You’ve come to the right place! Our self-help downloads are packed with easy-to-follow guides, complete with a few tips and tricks-of-the-trade!

Home Owner

If you are a homeowner and experiencing issues with your Emerald Alarms:

Step one: please firstly review the Maintenance and Troubleshooting Guide.
Step Two: Have you followed the guide and still having issues? Please fill in the form below.

"*" indicates required fields

Step 1 of 7

X/Twitter

This field is for validation purposes and should be left unchanged.

Home Owner Warranty Form

By completing this form I confirm I am the property owner.

Name*

First Last

Phone*

Email*

Enter Email Confirm Email

Address*

Street Address Suburb State Post Code

Property notes (dogs, gate access, gate codes, etc)

Alarms You Are Experiencing Fault With

Number of Faulty Smoke Alarms*

Important Information:

Property Manager

If you are a Property Manager and experiencing issues with your Emerald Alarms:

Step one: please firstly review the Maintenance and Troubleshooting Guide.
Step Two: Have you followed the guide and still having issues? Please fill in the form below.

"*" indicates required fields

Step 1 of 7

This field is for validation purposes and should be left unchanged.

Landlord / Property Manager / Real Estate Agent Warranty Form

This is the form to be completed when a Landlord / Property Manager / Real Estate agent is wanting to submit a warranty claim for Emerald Alarms.

Person Completing Form:

I am a*

Company Name*

Contact Number*

Email*

Enter Email Confirm Email

Property Occupier:

Name*

First Last

48 Hour Entry Notice Needed*

Yes

Contact Number*

Email*

Enter Email Confirm Email

Address*

Street Address Suburb State Post Code

Property notes (dogs, gate access, gate codes, etc)

Alarms you are experiencing fault with:

Number Of Faulty Smoke Alarms*

Important Information:

Contractor

If you are an Contractor and experiencing issues with your Emerald Alarms:

Step one: please firstly review the Maintenance and Troubleshooting Guide.
Step Two: Have you followed the guide and still having issues? Please fill in the form below.

"*" indicates required fields

Step 1 of 7

Comments

This field is for validation purposes and should be left unchanged.

Contractor or Compliance Company Warranty Form

This is the form to be completed when an electrician or compliance company is wanting to submit a Warranty claim on behalf of a Home owner, Landlord or Property Manager.

Person Completing Form:

I am*

Company Name*

Contact Number*

Email*

Enter Email Confirm Email

Property Occupier (Tenant or Homeowner):

Name*

First Last

48 Hour Entry Notice Needed*

Yes

Property Occupier Contact Number*

Address*

Street Address Suburb State Post Code

Property notes (dogs, gate access, gate codes, etc)

Alarms you are experiencing fault with:

Number Of Faulty Smoke Alarms*

Important Information:

Service Partners

This form is only to be completed by Authorised Service Partners who have a valid contract with KPS Australia

"*" indicates required fields

Step 1 of 6

Phone

This field is for validation purposes and should be left unchanged.

Work order Request for approved Emerald Alarms service partners

Business Name*

Name*

First Last

Contact Number*

Email*

Property Address*

Street Address Suburb State / Province / Region Post Code

Notes

Number of Suspected Faulty Smoke Alarms*

Important Information

By submitting this form, you agree that you have appropriately troubleshooted all faults as per our Troubleshooting and Maintenance Guide. Included but not limited to checking all Environmental issues ( Bugs, dust, humidity and positioning of alarm) for concerns relating to false alarming smoke alarms.

Warranty

Warranty

Smoke Alarm Tips and Maintenance

Home Owner

Home Owner Warranty Form

Alarms You Are Experiencing Fault With

Important Information:

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 3

Smoke Alarm 4

Smoke Alarm 5

Property Manager

Landlord / Property Manager / Real Estate Agent Warranty Form

Alarms you are experiencing fault with:

Important Information:

Smoke Alarm 1

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 3

Smoke Alarm 4

Smoke Alarm 5

Contractor

Contractor or Compliance Company Warranty Form

Alarms you are experiencing fault with:

Important Information:

Smoke Alarm 1

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 2

Smoke Alarm 3

File Upload 4

Smoke Alarm 5

Service Partners

Work order Request for approved Emerald Alarms service partners

Important Information

Warranty

Warranty

Smoke Alarm Tips and Maintenance

Home Owner

Home Owner Warranty Form

Alarms You Are Experiencing Fault With

Important Information:

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 3

Smoke Alarm 4

Smoke Alarm 5

Property Manager

Landlord / Property Manager / Real Estate Agent Warranty Form

Alarms you are experiencing fault with:

Important Information:

Smoke Alarm 1

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 3

Smoke Alarm 4

Smoke Alarm 5

Contractor

Contractor or Compliance Company Warranty Form﻿

Alarms you are experiencing fault with:

Important Information:

Smoke Alarm 1

Smoke Alarm 1

Smoke Alarm 2

Smoke Alarm 2

Smoke Alarm 3

File Upload 4

Smoke Alarm 5

Service Partners

Work order Request for approved Emerald Alarms service partners

Important Information

Contractor or Compliance Company Warranty Form