Shopping Cart

Emerald Alarms Warranty Claims Procedure

This warranty claims procedure outlines the terms and conditions for returning products under Emerald Alarms, (EA) warranty policy.

Policy
Refer to the Emerald Alarm Warranty Policy document.

Process to submit a claim

  • Completed warranty application (emeraldalarms.com.au/warranty)
  • A valid proof of purchase (receipt or invoice) must be provided with all returns.
  • Completed diagnostic checklist
  • Retained faulty Alarm

Emerald Alarms (EA) Claim Process

  • EA to review the warranty application
  • EA to confirm the validity and next steps of the application
  • EA reserves the right to process the claim in one of three processes:
    a. EA technician to be scheduled
    b. EA service agent to be scheduled
    c. Replacement Alarm to be posted with return slip for faulty Alarm to be returned to EA for inspection.
    d. a) and b) EA technician and EA service agent claims will be processed depending on your location under the following considerations. These act as a guideline only.
  • For Queensland metro areas within 5 business days.
  • For all other locations, within 10 business days.

Following initial assessment some alarms may be replaced on-site. This is at the professional discretion of the EA technician or EA service agent.

  1. c) Postal replacements will be made depending on your product and warranty reason.
  • All battery main powered alarm claims may be posted with a return postal slip
  • All confirmed single or double beep claims may be posted with a postal slip.
  • False alarms reflecting a function alarm that are typically caused by environmental conditions and not manufacturing defects can however be returned at the cost of the customer for technical inspection and testing (refer to diagnostic checklist and environmental impact on smoke alarm for self-diagnostic help on false alarms).
  • In the event of a faulty alarm EA will post a new replacement alarm.
  • For those deemed not faulty, EA will make the original alarm available for collection.

For any questions regarding our policy and procedure, please contact Emerald Alarms customer service.

Emerald Alarms reserves the right to modify its policies and procedures at its sole discretion.