Emerald Alarms Warranty Claims Procedure

This warranty claims procedure outlines the terms and conditions for returning products under Emerald Alarms, (EA) warranty policy.

Policy
For full terms and conditions, refer to the Emerald Alarms Warranty Statement document

Process to submit a claim

To submit a warranty claim, the following must be provided:

·A completed warranty application form, available at emeraldalarms.com.au/warranty
Valid proof of purchase (receipt or invoice)
Acknowledgement that the Troubleshooting and Maintenance Guide has been read and the suggestions followed (ie. applies for beeping alarms with removable batteries and troubleshooting false alarming)
The retained faulty alarm unit

Emerald Alarms (EA) Claim Process

Application Review EA will review your submitted warranty application and assess its validity.
Claim Approval & Next Steps Once validated, EA will advise on the next steps, which may include sending a replacement alarm.
Replacement Alarm Dispatch of Wireless alarm a) Wireless alarm : If approved, EA will post a replacement alarm directly to you. Should the product be required for testing a prepaid return slip for the faulty unit shall be provided and needs to be made available.
Hardwired alarms, EA will post a replacement product directly to you. Should the product be required for testing a prepaid return slip for the faulty unit shall be provided and needs to be made available. The claimant is responsible for arranging installation by a qualified electrician.

Processing Timeframes (Guideline Only)

Postal claims will typically be processed and dispatched within 2 business days of approval

Additional Notes

Battery-powered main alarms and units with confirmed single or double beep faults may be replaced via post.
Alarms suspected of false triggering due to environmental conditions rather than manufacturing defects may still be submitted. Please consult the Maintenance and Troubleshooting guide for assistance with environmental issues.

For any questions regarding our policy and procedure, please contact Emerald Alarms customer service.

Emerald Alarms reserves the right to modify its policies and procedures at its sole discretion.